How can we help?

Enter your city or postcode on the homepage and pick a device category — RepairOTG shows verified shops near you, sorted by distance, rating, or price, with real-time filters for availability and brand specialists.

Yes. Searching, comparing, and booking a repair is always free. RepairOTG doesn't add anything to the shop's price — you pay the shop directly, the same as if you'd walked in.

You pay the shop directly, in person or however they normally take payment. RepairOTG doesn't process repair payments or take a cut of the price you're quoted.

Yes — bookings can be changed or cancelled from your confirmation email or by contacting the shop directly. Cancellation policies are set by each individual shop, so check the confirmation for specifics.

Most shops offer a free diagnostic before any work begins, and many operate on a no-fix-no-fee basis — check the shop's listing for their specific policy before booking.

Price differences usually come down to genuine vs. aftermarket parts, whether the shop stocks the part or orders it in, and turnaround time. Same-day repairs with in-stock genuine parts are typically priced higher than multi-day repairs with ordered parts.

It depends on the shop — some list fixed prices, others list a starting "from" price that's confirmed after a free diagnostic. Each shop's listing indicates which applies.

This varies by shop — most accept card and contactless payment, many also take cash. Check the individual shop's page or ask when booking if you need a specific payment method.

No. RepairOTG doesn't charge customers anything to search, compare, or book. Any pricing you see is set entirely by the individual repair shop.

Every shop completes an ID and business verification check before their listing goes live. Verified shops display a badge on their profile.

Contact the shop directly first — most repairs come with a shop warranty covering parts and labour for a set period. If you can't resolve it with the shop, RepairOTG support can help mediate.

Quote requests are sent directly to the shop you're contacting and are used only to respond to your enquiry. RepairOTG doesn't sell customer data to third parties.

Apply through the "List your repair shop" page — most applications are reviewed within 24 hours. Once approved, you'll get a dashboard to set up your storefront, services, and pricing.

Yes, listing your shop and using the core booking dashboard is free to start. There's no cost to appear in search results or receive bookings.

Yes — you have full control over your pricing, service list, opening hours, and which repairs you accept through your dashboard.

Bookings and quote requests appear directly in your dashboard, and you can configure notifications so you're alerted as soon as one comes in.

No — you can search and book as a guest. An account is only needed if you're listing a repair shop on the platform.

Phones, laptops, tablets, smartwatches, gaming consoles, cameras, desktops, and general accessories — shops specify exactly which devices and brands they service on their listing.

Yes, the entire site is built for mobile — searching, comparing shops, and booking a repair all work the same on a phone as on desktop.